Senior Advisor, Revenue Systems and Performance

Job Overview

Reporting to the Senior Manager, Program Services, the Senior Advisor, Revenue Systems and Performance leads cross‑functional initiatives to identify, analyze, and resolve revenue leakage caused by user errors and system design gaps within Toronto Community Housing’s Housing Management System (HoMES/Yardi). The role is responsible for conducting end‑to‑end reviews of rent revenue processes including RGI calculations, Loss of Eligibility (LOE) workflows, Subsidy and Vacancy Tracking (SVT) configurations, and charge code integrity to ensure accurate revenue reporting, arrears tracking, and compliance with the Housing Services Act, Residential Tenancies Act, and City of Toronto RGI Administration Manual.

The Senior Advisor coordinates with Finance, ITS, and Operations to develop system‑based solutions that close process gaps and improve revenue forecasting. The work environment is fast‑paced and collegial, and the Senior Advisor is expected to be analytical, detail‑oriented, team‑oriented, and exercise sound judgment at all times.

• Ability to participate in inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service.
• Four (4) paid personal days.
• Defined benefit pension plan with OMERS, includes 100‑percent employer matching.
• Health and dental benefits.
• Employee and family assistance program.
• Maternity and parental leave top‑up (93% of base salary).
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount.

Plan, coordinate, communicate, monitor, and report on the implementation of strategic initiatives related to revenue integrity and system improvement.

Ensure initiatives are delivered in accordance with internal, shareholder, or other requirements.

Consult with teams across business units as appropriate.

Develop recommendations to improve business processes related to rent revenue, RGI administration, and Housing Management System (HoMES) configurations.

Advise on improvements of performance measures and reporting as appropriate.

Oversee the work of the Special Initiative Clerk and analyze performance measurement results and progress updates on divisional work.

Hire mentor and supervise team of Special Initiative Clerks.

Oversee the ongoing work to develop and monitor the Revenue Integrity Framework, including identification of system loopholes, user error patterns, and revenue risks associated with HoMES processes such as Loss of Eligibility (LOE), Subsidy and Vacancy Tracking (SVT), and charge code configurations.

Consult with relevant internal and external stakeholders on the development of new policies and procedures, including system‑based solutions to address revenue leakage.

Project‑manage and oversee the work of staff to support the organization to develop and implement new policies and procedures as necessary.

Where Program Services and the Revenue Systems and Performance is the subject matter expert, lead the planning, coordination, communication and monitoring of system changes, process improvements, and related procedures.

Collaborate with Strategic Communications and Learning & Organizational Development to develop an implementation plan for revised workflows, system changes, and related procedures.

Create reports for the executive leadership and Board of Directors on matters including policy, strategic planning, revenue integrity, system performance measures, evaluation, strategic initiatives and other areas and provide advice and expertise to the business unit on improving Board reports.

Write reports for the board as required.

Develop and maintain dashboards and reporting tools (e.g., Power BI) to provide visibility into revenue leakage indicators, LOE tracking, and charge code accuracy.

• A combination of post‑secondary education in Business…