Business Systems Manager: Process Optimization

Drive process efficiency as a Business Systems Manager focused on Customer Care and Private Sales operations. Lead a team dedicated to system improvement and issue resolution.
This role requires a strategic leader to enhance the efficiency of operations through optimized processes. Drawing on your experience in Business Analysis and Lean methodology, you will manage cross-functional projects aimed at streamlining systems. Your leadership will ensure successful execution of issues resolution and compliance with regulatory standards.

Key Responsibilities:

• Lead BA team in optimizing cross-functional processes

• Ensure prompt resolution of issues affecting CC and PS systems

• Simplify and automate processes for enhanced service quality

• Participate in or lead projects for new system implementations

• Maintain compliance with financial reporting internal controls
Requirements:

• 5 years leading teams in project management

• Educational credentials in Business Analysis or Lean

• Excellent communication and organizational skills

• Process-oriented and proactive approach

• Willingness to travel up to 10% across Canada and the US
In this critical role, you'll play a key part in transforming operations for better efficiency and service reliability.
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