Implementation Specialist

Role Overview

Implementation Specialists at People Corporation lead and manage the implementation of new groups. They work in a dynamic environment as part of a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to clients through daily customer service, leveraging technology, communication skills, and responsiveness to ensure a positive client experience.

• Take overall responsibility for the effective implementation of assigned new groups onto one of our third‑party administration platforms.
• Work with the Account Manager, Underwriter and Consultant to acquire all material required for the installation.
• Clarify information, resolve outstanding issues, examine and follow up on missing information.
• Provide frequent updates to all applicable stakeholders during the implementation process.
• Work closely with other areas in the decision‑making process to ensure a smooth implementation.
• Day‑to‑day manage client and advisor requests.
• Initiate and/or implement corrective action as needed to maintain excellent service standards and a high level of customer satisfaction.
• Build and sustain relationships with clients, advisors, and plan administrators.
• Maintain internal and external relationships and collaborate with all People Corporation departments.
• Adapt to changing needs of clients, both internal and external.

• College or university degree and at least 3 years of experience in an office setting.
• Prior experience in the Group Benefits industry is an asset.
• Ability to multi‑task, prioritize and meet deadlines to satisfy client and internal needs.
• Project management skills are an asset.
• Ability to work well under pressure and maintain a positive attitude.
• Excellent problem‑solving and troubleshooting skills.
• Excellent written and verbal communication skills for interacting with internal and external clients.
• French bilingualism is an asset.
• Proficient computer skills and knowledge of Microsoft Office, Word and Excel.
• Strong attention to detail and commitment to accuracy and quality control.
• Client‑focused with an unwavering commitment to service excellence.
• Accurate data entry capabilities.

• Learn by working alongside experts.
• Extended health care and dental benefits.
• Retirement savings plan with company contributions.
• Suite of health and wellness offerings, including mental health programs and support.
• Competitive compensation.

The base salary for this position ranges from $55,000 to $65,000 annually, depending on local market conditions, geography, and relevant qualifications. Additional variable compensation components may apply.

We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected and supported. If you require an accommodation or an alternative format of any posting please reach out to