Customer Focused Collision Consultant

Join Birchwood Collision Centre as a Collision Consultant, delivering an exceptional customer experience. Build relationships, communicate repair needs, and ensure client satisfaction every step of the way.

In this role, reported to the Customer Experience Manager, you will connect with customers through phone and in-person interactions. The role requires expertise in managing collision repair orders, ensuring an effective process from inquiry to completion. Successful candidates will demonstrate strong communication skills and a commitment to meeting customer needs while maintaining organizational efficiency.

Key Responsibilities:

• Communicate repair needs and costs clearly to customers

• Manage phone calls and walk-in inquiries professionally

• Ensure all paperwork for collision repairs is completed accurately

• Follow up with customers to guarantee satisfaction

• Collaborate with team members to enhance service delivery

Requirements:

• Post-secondary education in Business or related field preferred

• High attention to detail and effective time management

• Proficient in Microsoft applications and technology

• Valid driver's license with a clean driving record

• Commitment to ongoing learning and teamwork

Excel in customer relations and service across every collision repair experience at Birchwood Collision Centre.
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