Business Operations Analyst

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proudly Canadian as well as committed to developing world‑class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes and more than 600 employees, we currently have an exciting opportunity on our Business Operations team for the right candidate.
Because when it comes to great people, there’s always room for one more.

Payworks develops proprietary, integrated SaaS‑based products in the payroll, human resources and time and attendance space. We create, deploy and maintain our own solutions; this requires the support of a talented but growing and increasingly more complex team. Reporting to the Team Lead, Business Operations, the Business Operations Analyst will be responsible to work with internal stakeholders to understand and document business problems.

Leveraging their business experiences and knowledge, the Business Operations Analyst will then identify improvements opportunities and help to implement process changes and/or technology solutions to further reduce & mitigate risks, create efficiencies, reduce operational costs, and enhance the overall satisfaction of our internal stakeholders and users.

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community‑minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, fun office environment and events, and more!

• Analyze and plan – Work with internal stakeholders to capture interesting and complex challenges presented by the business and engage with team members to deliver creative solutions. You will evaluate current tool sets and technology in use by internal stakeholders (and how they align with current or future processes) to identify challenges/gaps, and recommend actions (to enhance or even retire/replace). You will document and evaluate current business processes and requirements to identify opportunities for improvement, and plan and support application releases and UAT processes to ensure successful delivery of changes to internal stakeholders.
• Work with a team – Support, collaborate and create with cross‑functional teams and external partners to ensure solutions are viable and consistent. This often entails facilitating requirement meetings, sprint reviews, sprint planning and other Agile ceremonies as well as planning and supporting releases and the delivery of organizational readiness sessions. You will directly support the success of projects by contributing to the removal of roadblocks, closing of gaps, identification of key dependencies and response to urgent inquiries.
  
  You will facilitate requirement meetings, sprint reviews, sprint planning, backlog meetings etc.
• Share your insights – You will interact with the internal stakeholders, subject matter experts, delivery teams, and external parties often. A variety of audiences, including business, technical and leadership, will rely on you to effectively articulate business problems and solutions. You will provide regular status updates to project and program leaders, and support — and on occasion deliver — workshops designed to facilitate requirements, develop conceptual solutions, and solve business problems.

• Post-Secondary diploma / degree in relevant discipline (Business, Development, Quality Assurance, Project Management) or combination of education and business‑relevant experience.
• 3+ years of Business, Product or Systems Analyst role or similar position.
• Experience with the Payworks…