Senior Support Specialist in Process Management

Join IGM Financial as a Senior Process Management and Administration Support Specialist, where you'll enhance training programs and streamline operational excellence within the advisor network. Your expertise will be vital in delivering superior client service.

In this essential role, you will coordinate and facilitate comprehensive training for PM&A departments, ensuring compliance with policies and regulations. This includes addressing complex inquiries and collaborating with senior leadership to ensure smooth operations across Canada. Your proactive approach will contribute to the ongoing improvement of processes and effective knowledge management.

Key Responsibilities:

• Lead effective training programs aligned with departmental needs

• Act as a resource for PM&A teams on complex inquiries

• Maintain and manage intranet documentation for PM&A

• Collaborate on projects ensuring PM&A representation

• Enhance process efficiency through continuous improvement initiatives

Requirements:

• Minimum 4 to 7 years in client service/business operations

• Strong problem-solving and relationship management skills

• Bilingualism is an asset, especially for Quebec postings

• Experience with project management beneficial

• Proficient in corporate platforms and Microsoft Office Suite

Bring your initiative and creativity to IGM Financial, enhancing overall operational effectiveness and team collaboration.
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