Director of Business Consulting

Lead transformative customer strategies as the Director of Business Consulting for our partner company based in Canada. Focus on enhancing customer experience and driving measurable outcomes with innovative solutions.

In this senior leadership role, you will oversee a consulting organization dedicated to driving successful technology adoption and optimizing operations for enterprises. You will leverage your consulting expertise, strategic vision, and operational insight to guide senior customer stakeholders, ensuring strong ROI and impactful deliverables. Join a forward-thinking team that emphasizes collaboration across sales, product, and engineering functions while fostering a culture of continuous improvement.

Key Responsibilities:

• Lead a high-performing team focused on customer value delivery

• Mentor consultants on CX transformation initiatives

• Establish scalable consulting processes and methodologies

• Oversee successful customer engagement and technology optimization

• Develop and implement strategies for AI-enabled CX solutions

Requirements:

• 12+ years in consulting or enterprise transformation

• Expertise in customer experience and analytics platforms

• Proven success in leading consulting teams and driving value

• Strong financial acumen and understanding of P&L

• Exceptional communication skills and executive presence

Shape the future of customer experience consulting with innovative strategies and a dedicated team.
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