Customer Director - Energy

Build an Aviation Career You're Proud Of

At Standard Aero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

The Director of Customer Service & Programs is responsible for establishing and achieving the strategic, operational and financial objectives of all Industrial Engine MRO programs for the Winnipeg Energy Business.

What You'll do:

• Participate as a member of the appropriate management team, contributing to strategic planning, budgets, business goals, and organizational outcomes for the Energy business.
• Lead customer and OEM relationships across assigned Energy programs, ensuring customer requirements, expectations, and performance objectives are understood and effectively communicated across the business.
• Provide leadership and oversight for customer service, program management, and cross-functional initiatives, removing obstacles and driving improvements in efficiency, quality, customer satisfaction, and profitability.
• Manage assigned budgets and contribute to business plans, sales forecasts, quotes, projections, business development proposals, and strategic growth initiatives.
• Lead continuous improvement initiatives across customer programs, identifying opportunities to improve processes, performance, margins, and overall operational effectiveness.
• Oversee OEM relationships and requirements across Energy products, including license agreements, renewals, offload agreements, KPI performance, communications, and escalations.
• Lead S&OP processes and program reviews for key Energy products and customer accounts, ensuring performance gaps, customer concerns, and cross-functional actions are clearly identified and resolved.
• Monitor customer needs, satisfaction, program performance, and profitability, including target margins and estimate-to-invoice variance (EIVA), and develop recommendations to address risks and opportunities.
• Oversee Energy sales operations, including rental assets, warranty administration, special policies, opportunity capture, lost-sales analysis, and strategies to support market growth and business objectives.
• Lead and develop the team through hiring, training, career development, performance management, compensation, employee relations, and health and safety, while supporting sales strategies and Level I-III CTA pricing and presentations as applicable.

Basic Qualifications

• University degree in business administration, commerce, engineering; or equivalent
• 8+ years of experience in customer service/account management in an aerospace environment, or equivalent Leadership experience.

Preferred Requirements

• Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
• Ability to pull data (SA Datacorp) and perform effective analysis / synthesis is a strong asset.
• Strong negotiation, conflict resolution, and customer service skills.
• Thorough knowledge of company processes, instructions and export compliance.
• Working knowledge of products within the market segment.

Raising the Standard of Excellence since 1911 With over a century of proven excellence, Standard Aero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, Standard Aero invites you to experience a fulfilling and meaningful career with us.

Inclusi…