Senior Manager, Customer Success

Position: Senior Manager, Customer Success at Dayforce
Drive exceptional outcomes as a Senior Customer Success Manager at Dayforce, a leading HCM company. Partner with enterprise-level clients to enhance value and achieve strategic growth objectives.

In this impactful role, you will advise on long-term customer retention and account expansion h a focus on maximizing client outcomes, you will lead executive engagement and be a mentor to junior team members. Your ability to cultivate customer advocacy will enhance both customer satisfaction and the overall success practice.

Key Responsibilities:

• Define success metrics and drive strategic success planning

• Conduct in-depth value realization reviews for clients

• Lead executive business reviews, steering committee meetings

• Drive customer advocacy through success stories and references

• Identify opportunities for upselling and revenue expansion

Requirements:

• 7+ years in customer success or account management

• Proven experience managing complex, multi-stakeholder relationships

• Strong understanding of SaaS adoption and value realization

• Excellent communication and negotiation skills

• Proficient with Salesforce or similar platforms

Elevate customer relationships, retention strategies, and account expansion to promote lasting success at Dayforce.
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