More jobs:
Job Description & How to Apply Below
249-2000 Wellington Ave, Winnipeg, MB R3H 1C2, Canada
Job Description
Posted Friday, August 28, 2026 at 6:00 AM | Expires Saturday, September 12, 2026 at 5:59 AM
The Organization
The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.
WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Manitoba Top Employer”, WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities.
.
Job Title:
Passenger Experience Specialist
Reports to:
Manager, Terminal Operations
Type: One-Year Term, Full-Time
Closing Date: September 11, 2026
The Opportunity
Reporting to the Manager, Terminal Operations, the Passenger Experience Specialist supports the delivery of positive passenger journeys and memorable airport experiences. This position is responsible for supporting and administering WAA’s volunteer programs, including the YWG Goldwings and St. John Ambulance Therapy Dog Program. The role also coordinates terminal events, engagement displays, seasonal decor, signage requirements, and terminal music programs.
Working collaboratively with internal departments, airport partners, volunteers, vendors, and suppliers, the Passenger Experience Specialist supports the seamless day-to-day delivery of established passenger experience programs and initiatives.
Responsibilities include:
Support the administration, recruitment, training, scheduling, deployment, and coordination of the YWG Goldwings volunteer program
Coordinate with St. John Ambulance in support of the airport’s Therapy Dog Program
Track volunteer participation, identify successes and service gaps, provide updates to management, and assist with maintaining volunteer documentation, procedures, and program materials
Coordinate logistics for terminal activations, seasonal programming, special events, and new route celebrations, including timelines, brand ambassadors, signage, promotional materials, catering, decor, and audiovisual requirements
Plan and coordinate the installation, maintenance, rotation, and removal of terminal engagement displays, seasonal decor, and elevator posters
Ensure displays, signage, posters, and decor meet airport requirements for safety, accessibility, brand presentation, and passenger experience
Develop and coordinate the terminal’s overhead and live music programs, including working with third-party contractors on scheduling and music selections
Conduct passenger experience quality assurance walk-throughs, document observations, monitor service standards, identify trends, and provide summary reports
Track follow-up items, Escalate concerns or deficiencies, and identify opportunities to improve service quality and the overall passenger experience
Maintain program inventories and coordinate the appropriate use and storage of volunteer supplies, signage, promotional materials, and event equipment
Perform other related duties as assigned
Selection Criteria include:
A college diploma in Business Administration, Hospitality Management, Tourism Management, Communications or Public Relations, Event Management, Community Development, Non-Profit Management, or a related discipline is preferred
A college diploma combined with up to two years of related work experience, or three to five years of directly related experience in passenger service, customer experience, volunteer program coordination, event planning, airport operations, or stakeholder engagement
Demonstrated ability to…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×