Lead Shift Coordinator at Activate

Become a Lead Shift Coordinator at Activate located in Winnipeg, Manitoba, and advance the guest experience by engaging with customers and managing a dedicated team. This full-time role is crucial to our vibrant environment.

As a Lead Shift Coordinator, your responsibility is to create excitement while overseeing daily operations under the Store Leader’s support. You'll address customer escalations, manage bookings, and lead Game Facilitators as they deliver unforgettable experiences. Your positive, solution-oriented approach will enhance both staff engagement and customer satisfaction at every turn.

Key Responsibilities:

• Answer inquiries via phone and email, addressing customer needs

• Execute overrides at check-in and oversee cash management

• Communicate status of facilities effectively to staff and customers

• Mentor new team members to ensure service excellence

• Track and maintain inventory and facility requirements

Requirements:

• 1-2 years of leadership experience preferred

• Proficient in Microsoft Office applications

• Strong ability to connect with customers

• Familiarity with maintenance tools desired

• Flexibility for varied shift hours, including late evenings

Lead a passionate team to redefine entertainment at Activate in Winnipeg.