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Job Description & How to Apply Below
- Oversee the daily hiring and off hiring of various plant machinery types and sizes.
- Coordinate plant and equipment availability, scheduling, and dispatch
- Ensure all hires are processed accurately, including contracts, delivery notes, and returns
- Monitor equipment utilisation to maximise efficiency and revenue
- Act as the main point of contact for customer enquiries and bookings
- Build and maintain strong relationships with existing and new clients
- Provide expert advice on suitable plant and equipment for customer needs
- Handle customer complaints and resolve issues promptly
Competitve rate of pay
Key Responsibilities Operations Management- Oversee the daily hiring and off hiring of various plant machinery types and sizes.
- Coordinate plant and equipment availability, scheduling, and dispatch
- Ensure all hires are processed accurately, including contracts, delivery notes, and returns
- Monitor equipment utilisation to maximise efficiency and revenue
- Act as the main point of contact for customer enquiries and bookings
- Build and maintain strong relationships with existing and new clients
- Provide expert advice on suitable plant and equipment for customer needs
- Handle customer complaints and resolve issues promptly
- Plan and coordinate deliveries and collections with drivers
- Liaise with Service Manager to ensure equipment is hire-ready
- Work with service manager to ensure efficient turnaround of returned equipment
- Ensure all operations comply with health and safety regulations
- Maintain accurate records of equipment inspections and certifications
- Help maintain and promote a strong safety culture
- Monitor hire rates, invoicing, and profitability
- Assist in budgeting and cost control
- Ensure all documentation and systems are up to date.
- Proven experience in plant hire, tool hire, or construction equipment industry
- Strong organisational and multitasking abilities
- Excellent communication and customer service skills
- Leadership or supervisory experience
- Good knowledge of plant machinery and hire processes
- IT proficiency (hire software systems, Microsoft Office)
- Understanding of health and safety regulations
- Proactive and solution-oriented
- Ability to work under pressure in a fast-paced environment
- Strong attention to detail with a commercial awareness
- Team player with leadership capability
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