Retail Lending Officer Selkirk

Overview

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company‑paid health benefits, employer‑matched pension plan, continuing education, and career advancement opportunities.

Our values are straightforward:
Do good, Be better, Own it, Move forward.

The Retail Lending Officer is a member‑focused Brand Ambassador responsible for all personal credit granting functions, performing analysis to assess loan viability and risk, and making appropriate recommendations.

• Identify member needs and sell a full range of credit union products and services, including loans and mortgages, lines of credit, credit cards, etc.
• Complete credit applications thoroughly, ensuring all relevant information is included and analyzed for supporting recommendations within established limits and procedures.
• Communicate to members all terms and conditions of any credit product being presented, ensuring products sold are consistent with members’ needs and risk tolerance.
• Ensure instructions outlining the conditions of lending products (loan type, interest rate, security, searches, liens) are clearly laid out.
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.
• Work directly with the loans processing department to ensure timely and accurate administration of documentation.
• Control loan delinquency through communication with the member prior to and after the loan is granted.
• Maintain and document a systematic collection procedure for early identification and follow‑up of problem accounts.
• Operate as the primary contact for assigned members, managing relationships to ensure members’ needs are met and the relationship remains profitable.
• Proactively retain and expand existing member relationships while pursuing new sources of business.
• Resolve member concerns and, when necessary, Escalate to the appropriate person or department.
• Refer qualified prospects to specialists within the credit union.
• Provide input into the development of and support the achievement of branch sales goals.
• Actively participate in regular staff meetings, providing input when necessary.
• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
• Work collaboratively with other team members to achieve organizational and department objectives.
• Participate in and contribute to an entrepreneurial environment to seek new business and referral opportunities that support the branch and organization goals.
• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.
• Additional tasks and responsibilities may be assigned by your supervisor.

• Grade
  12 diploma.
• Diploma/Certificate from a recognized post‑secondary institution with a focus on business or finance or equivalent.
• Understanding and adherence to relevant policies and procedures, including the Privacy Act, Anti‑Money Laundering, and Terrorist Financing Act, the Credit Union Act and Credit Union Loan Policies.
• Previous customer service and/or sales experience.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and willingness to act upon sales and service opportunities.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work in a fast‑paced environment and perform well under pressure.
• Ability to prioritize using sound judgment to make timely and effective decisions.
• Attention to detail with a high degree of accuracy.
• Knowledge of Access Credit Union’s products and services.
• Ability to follow standardized policies and procedures.
• Knowledge of risk management within the financial industry.
• Proficient computer skills.

Competitive compensation, 100% company‑paid health benefits, employer‑matched pension plan, continuing education, and career advancement opportunities.

Starting Salary $51,139.00