Member Service Representative Selkirk

Overview

Grow your career with one of Manitoba's top employers. At Access Credit Union, we support a professional and innovative work environment with a culture that embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, offering competitive compensation, 100% company‑paid health benefits, employer‑matched pension plan, continuing education, and career advancement opportunities.

• Member Services – Process over‑the‑counter financial services efficiently; refer complex issues to the appropriate department.
• Transactions – Handle deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign/domestic exchange calculations, cheque cashing; balance ATM, night deposits, and cash drawer daily.
• Problem Resolution – Resolve routine issues with member accounts and deposit instruments; adhere to security procedures protecting cash and negotiable items; prevent fraud.
• Audits – Meet balancing, unlocated outages, high‑risk errors, and daily work audit requirements within timelines.
• Member Inquiry Response – Proactively respond to member inquiries in all mediums (in person, phone, email).
• Product Promotion – Use member financial knowledge to position value of products and services.
• Policy Adherence – Maintain knowledge of credit union policies, risk management, confidentiality, security, and fraud prevention.
• Relationship Management – Differentiate credit union and competitor products to meet member needs; communicate product information to secure sales; use an advice‑based approach and ask for sale; cross‑sell all products; solicit new members.
• Product Knowledge – Keep up‑to‑date knowledge of all products and relevant policies and legislation by reviewing literature and attending updates.
• Teamwork – Maintain open communication and cooperate with staff; participate in meetings, planning, and training to achieve objectives.
• Business Development & Community Relations – Seek referral opportunities for lending and wealth teams; retain and expand member relationships while pursuing new business sources; act as a community ambassador.

• Grade 12 diploma or equivalent; post‑secondary education in Business Administration or related field is an asset.
• Minimum 1‑year experience in customer/member service.
• Additional experience in a Member Services Representative role is preferred.
• Demonstrated desire to serve others in a friendly and professional manner.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail with high accuracy.
• Ability to work in a fast‑paced environment and perform well under pressure.
• Ability to prioritize using sound judgment to make timely and effective decisions.
• Knowledge of Access Credit Union’s products and services.
• Ability to follow standardized policies and procedures.
• Basic knowledge of risk management in the financial industry.
• Proficient computer skills.

Starting Salary: $39,000 per year. Benefits include 100% company‑paid health benefits, employer‑matched pension plan, continuing education, and career advancement opportunities.

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