Member Experience Advisor

Shape positive banking experiences as a Member Experience Advisor with Desjardins in the Lanaudière region. This full-time on-site role focuses on providing insights into banking services and digital tools.

As a key member of the advisory team, you will work on improving client experiences by helping them navigate their banking transactions and promoting Desjardins' offerings. Your efforts will include guiding clients through technological tools and ensuring they can operate independently. Additionally, you will address concerns regarding fraud or irregularities, making referrals as necessary.

• Advise members on banking applications and transactions
• Promote Desjardins products to enhance client knowledge
• Assist with secure usage of digital solutions
• Handle issues of fraud and refer clients as required
• Build and maintain strong business relationships with clients

• Enthusiasm for a career in financial services
• Ability to educate clients about products and tools
• Strong interpersonal and communication skills
• Experience in customer-facing roles is advantageous
• Commitment to client service excellence

Utilize your skills to improve the banking journey for Desjardins' members, ensuring they have access to the best possible services.