Retail Lending Officer Morden

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we offer a professional and innovative work environment characterized by empowerment, accountability, and trust.

• Identify member needs and sell a full range of credit union products and services (loans, mortgages, lines of credit, credit cards, etc.).
• Complete credit applications thoroughly, ensuring all relevant information is included and analyzed within established limits and procedures.
• Communicate to the member all terms and conditions of any credit product being presented.
• Ensure instructions outlining the conditions of lending products are clearly laid out (loan type, interest rate, security, searches, liens, etc.).
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security, and fraud prevention.
• Work directly with the loans processing department to ensure timely and accurate administration of documentation.
• Control loan delinquency through communication with the member prior to and subsequent to the loan being granted.
• Maintain and document a systematic collection procedure for early identification and follow‑up of problem accounts.
• Operate as the primary contact for assigned members, managing the relationship to ensure the member’s needs are met and the relationship remains profitable.
• Proactively work to retain and expand existing member relationships while pursuing new sources of business.
• Resolve member concerns and escalated issues to the appropriate person or department.
• Refer qualified prospects to specialists within the credit union.
• Provide input into the development of and support the achievement of branch sales goals.
• Actively participate in regular staff meetings and provide constructive input when necessary.
• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
• Work collaboratively with other team members to achieve organizational and departmental objectives.
• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
• Differentiate between credit union and competitor products and services in terms of member needs.
• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

• Grade 12 diploma; a diploma or certificate from a recognized post‑secondary institution with a focus on business or finance, or equivalent, is an asset.
• Understanding and adherence to relevant policies and procedures, including the Privacy Act, Anti‑Money Laundering, Terrorist Financing Act, Credit Union Act, and Credit Union Loan Policies.
• Previous customer service and/or sales experience.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and act upon sales and service opportunities.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work in a fast‑paced environment and perform well under pressure.
• Ability to prioritize using sound judgment to make timely and effective decisions.
• Attention to detail with a high degree of accuracy.
• Knowledge of Access Credit Union’s products and services.
• Ability to follow standardized policies and procedures.
• Knowledge of risk management within the financial industry.
• Proficient computer skills.

Employee Sub‑Type:
Regular
Starting Salary: $51,139.00

Competitive compensation, 100% company‑paid health benefits, employer‑matched pension plan, continuing education, and career advancement opportunities within our credit union.

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