Client Service Representative - Mandarin Language Speaker

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on‑site full‑time.

• Client engagement – Help clients manage their accounts and products, focus on the client experience and make interactions meaningful, and connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving – Listen, ask questions, and put yourself in the client’s shoes; act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology – Become a technology expert, share your knowledge by introducing clients to our mobile banking applications, and help them better manage their banking needs.

You put our clients first, engage with purpose to find the right solutions, and go the extra mile because it’s the right thing to do. You’re goal oriented, motivated by accomplishing your goals and delivering your best to make a difference, passionate about people, and find meaning in relationships. You surround yourself with a diverse network of partners, connect through respect and authenticity, love to learn, and are passionate about growing your knowledge.

You have a strong sense of curiosity, engage with your heart and mind, care about people and respect different perspectives, and listen to and learn from the experiences of others. Values matter to you, and you bring your real self to work and live our values – trust, teamwork, and accountability.

At CIBC your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career, not just a paycheck. We recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points‑based recognition program.

Our spaces and technological toolkit make it simple to bring together great minds to create innovative solutions that benefit our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated to investing in your growth and development.
* Subject to plan and program terms and conditions

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb CIBC is committed to clarity in its hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skills tests (e.g., simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all you have to offer, and give you the opportunity to learn more about us.

Job Location:

Winnipeg–Fort Richmond Square

Employment Type:

Regular

Weekly

Hours:

15

Skills:

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services