Assoc., Expérience client

Location:

Winnipeg, Manitoba, Canada

Hours:

15 hours per week

Sector:
Personal and Commercial Banking Services

Pay: $22.00 - $27.21 CAD per hour

At TD Canada Trust, we are the frontline of TD Bank and strive to build deep and long‑lasting relationships with our customers. The Customer Experience Associate performs a broad range of customer service transactions, provides information and advice on services, products, and solutions, and promotes banking solutions to customers.

• Process financial transactions such as deposits, withdrawals, and bill payments according to operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist teammates by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High school diploma and/or 1+ year(s) of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Go‑getter with initiative, accuracy, and detail orientation, capable of handling several tasks and changing priorities.
• Dynamic communicator with customer‑experience skills, able to connect verbally and in writing with different people in a calm, courteous, and effective manner.

The TD offers competitive salary, variable pay, health and wellness benefits, savings and retirement plans, paid vacation, banking perks, career development, and recognition programs.