Fraud and Compliance Analyst

Position: Fraud and Compliance Analyst at IntouchCX
Drive fraud detection and compliance excellence at IntouchCX as a Compliance and Insights Analyst. Utilize your analytical skills with SQL and Google Sheets to enhance operational integrity.

This role requires a minimum of 3 years' experience in Fraud Investigation or Compliance. You will analyze transaction data, conduct internal investigations, and lead efforts to mitigate operational risks. Your insights will directly impact process improvements and adherence to client standards.

Key Responsibilities:

• Analyze transaction data to spot fraud and anomalies

• Monitor operational data to identify fraud trends

• Lead investigations into internal alerts on agent behavior

• Prepare reports covering fraud losses and compliance gaps

• Conduct structured interviews to assess policy violations

Requirements:

• Minimum 3+ years in Fraud Investigation or Risk Management

• Bachelor’s degree in IT, Criminology, or Data Science

• Advanced SQL and Google Sheets skills required

• Experience in the Travel/Hospitality BPO industry

• Strong critical thinking and problem-solving capabilities

Leverage your investigative expertise and analytical skills to protect compliance and drive improvements at IntouchCX.
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