Member Service Representative Arborg

Key Responsibilities & Accountabilities

• Member Services
  • Process over the counter financial services including deposits, withdrawals, loans, utility payments, money orders, credit card advances, calculation of foreign and domestic exchange, and cheque cashing.
  • Balance transactions such as ATM, night deposits, and the cash drawer on a daily basis.
  • Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
• Relationship Management
  • Differentiate between credit union and competitor products and services in terms of member needs.
  • Using an advice‑based approach, communicate product and service information to secure a sale of Access Credit Union’s products and services.
  • Utilize fact‑finding questions and techniques to overcome business objections; ask for sale.
  • Cross‑sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.
  • Maintain up‑to‑date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.
• Team Work
  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
  • Work collaboratively with other team members to achieve organizational and department objectives.
  • Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.
• Business Development & Community Relations
  • Actively look for referral opportunities for both lending and wealth teams.
  • Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
  • Pro‑actively work to retain and expand existing member relationships, while pursuing new sources of business.
  • Differentiate between credit union and competitor products and services in terms of member needs.
  • Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.
• This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

• Grade 12 diploma or equivalent.
• Business Administration or other post‑secondary education would be considered an asset.
• Minimum of 1‑year previous experience in customer/member service role.
• Additional experience and/or development from the Member Services Representative (MSR) position.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and willingness to act upon sales and service opportunities.
• Strong interpersonal and communication skills, both verbal and written.

Regular Starting Salary $39,000