Internal Agency Officer, Recoveries

What’s the opportunity?

As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write‑off to minimize the RBC Royal Bank’s losses. You will serve our third‑party collection agencies in maximizing recoveries for the bank.

• Handle inbound calls from customers, collection agencies and internal service partners to assist with debt recovery and administration requests
• Serve as a national primary contact for designated agencies on our portfolio
• Make decisions on settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
• Ensure that the collection agency follows the guidelines set forth in the Service Agreement through day‑to‑day operations
• Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate

• 3+ years of recoveries or debt collection experience
• Strong written and verbal communication skills
• Strong organizational and multi‑tasking skills
• Excellent negotiation and analytical ability
• Availability to work shifts within the hours of 9 am to 6 pm, Monday to Friday
• Ability to communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

• Working knowledge of federal and provincial regulations surrounding student loans
• Good understanding of consumer lending products such as visas, overdrafts, personal & business loans
• Collection highway experience
• Bilingual (English/French)

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact

RBC is committed to supporting flexible work arrangements when and where available. Details will be discussed with the Hiring Manager.

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR: MISSISSAUGA

City:
Mississauga

Country:
Canada

Work hours/week: 37.5

Employment type:

Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job type:
Regular

Pay type:

Salaried

Posted date: 2026‑03‑30

Final date to receive applications: 2026‑07‑25