Senior Personal Banker Trainee – Borrowing - Mandarin or Cantonese Language Skills Asset

Senior Personal Banker - Home Borrowing

Location:

Vancouver, British Columbia, Canada

Hours:

37.5 hours per week

Pay: $59,500 - $84,000 CAD

• Create a consistent and exceptional customer experience in the branch, focusing on home borrowing advice and experiences.
• Utilize deep knowledge of Real Estate Secured Lending products and other TDCT products to provide personalized solutions.
• Ask thoughtful questions to uncover and understand customer needs, owning solution design and involving experts when required.
• Improve customer financial confidence through ongoing dialogue and advice.
• Act as a subject‑matter expert on all products, services, policies, and procedures of TD, including both personal and business banking products.
• Maintain a professional and inviting branch environment, adhering to premises, marketing, and regulatory guidelines.
• Engage in proactive customer outreach via phone, email, etc., to discuss portfolio updates and additional opportunities.
• Keep comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
• Ensure all documentation is accurate, reflects customer intentions, and is retained in accordance with policies.
• Participate fully in team efforts to promote a positive work environment and timely communication of issues.
• Contribute to business objectives by attracting, acquiring, and retaining customers, driving growth for TD, especially in market share expansion.

• High School diploma, and/or higher post‑secondary or undergraduate degree in a related field (preferred).
• At least 2 years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification.
• Certificate in Financial Services Advice (CFSA).
• Mandarin or Cantonese language skills are considered an asset.
• Ability to be mobile within the assigned district; familiarity with potential geographic relocation within the region is required.

Accommodations are available for applicants with disabilities. Please let us know if you require accommodations during the interview process.