Housekeeping Room Attendant

Job Description

Northland Properties is a leading hospitality group offering housekeeping room attendant positions that focus on cleanliness, guest service, and professional growth.

• No education or experience required; training will be provided.
• Ability to follow instruction.
• Good communication skills are an asset.
• WHMIS knowledge is an asset.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.

• Clean rooms according to Sandman Hotels standards.
• Maintain up‑to‑date knowledge of all chemicals and cleaning products and their correct handling procedures.
• Respond to guests and staff inquiries, requests, and complaints promptly and courteously.
• Record all lost property items left in guest rooms and hand them in to the Supervisor/Manager at shift end.
• Report maintenance and safety hazards to the Supervisor/Manager to minimize risk.
• Take personal responsibility for equipment, ensuring it is operated correctly and secured at all times.
• Report any unusual or suspicious persons/activities to the manager.
• Report maintenance issues such as burned‑out light bulbs.
• Check under beds, drawers, and closets for left‑behind articles or trash.
• Clean sink and fixtures and restock all terry, soap, glasses, comment cards, coffee, and other amenities.
• Clean coffee pots when needed and ensure pots are plugged in.
• Arrange furniture following guest use.
• Ensure the security of guest rooms and privacy of guests.
• Perform laundry tasks when necessary: collect, sort, transport laundry at the beginning of each shift; remove laundry from dryers and fold immediately to prevent wrinkling; stock linen supply room with clean linens for next day.
• Handle bed linens, blankets, duvets/comforters, towels & face cloths, and restaurant table linens; at end of day clean cloths will also be washed, dried and folded.
• Perform small mending repairs as needed.

• Excellent customer relations.
• Time‑management skills.
• Adaptable to change and able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

• Rewards & Recognition.
• Discounted hotel stays for team members, family & friends.
• 25% discount at Northland restaurant brands for up to 6 people.
• Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort.
• Ongoing employee events, incentives & recognition.
• Career advancement opportunities from within.
• Dedicated training program.
• Employee Assistance Program (EAP) – free mental health support, legal & financial counselling.
• Referral program with monetary incentive.
• Group life insurance, extended health, dental, vision care.
• Complimentary stays.
• RRSP matching.
• Milestone rewards.
• Tuition credit program.

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.