Dual Front Office & Housekeeping Supervisor Valhalla Hotel & Conference Centre

Position: Dual Front Office & Housekeeping Supervisor Full Time Valhalla Hotel & Conference Centre )
Dual Front Office & Housekeeping Supervisor  We are currently seeking a Dual Front Office & Housekeeping Supervisor to join our team. The role is social and interactive, crucial in setting the tone for guests. The supervisor will provide support and training to the Front Office and Housekeeping teams, oversee daily operations and manage housekeeping and laundry departments. The successful candidate will be a coach and cheerleader for both teams, sharing their flair for style and design.

Working collaboratively with the Front Office Manager and the Housekeeping Manager, the role supports the daily operations of the front office and housekeeping teams in our hotel. The role requires an individual who thrives on working rotational shifts.

Key Responsibilities   Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager.
Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams.
Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams.
Be a department leader who motivates and mentors all team members.
Ascertain staff training needs and provide such training.
Manage departmental budget and expenses.
Supervises the registration and check‑out of guests including processing customer payments, and supporting team members as necessary.
Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Encourages teamwork and quality service through daily communication and coordination with other departments/outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food & Beverage, Housekeeping, and Maintenance.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Operates well under pressure while exercising good judgments and focusing attention on details.
Maintains confidentiality of hotel guests and pertinent hotel information.
Ensures security of guest room access and hotel property.
Establish, maintain and train standards and procedures for cleaning and secure working conditions in the housekeeping department.
Works to ensure high scores for cleanliness and other housekeeping‑related items on all inspections.
Develops and maintains a deep cleaning schedule and room cleanliness program.
Inspects or delegates inspections of all guestrooms cleaned by room attendants.
Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
Ensures final inspection of all housekeeping‑related duties performed by the housekeeping team.
Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Housekeeping team members.
Understands and complies with all health and safety rules, regulations, and laws. Reports unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner.
Acts as a health and safety leader on the property, reports all workplace incidents/accidents or near misses, role models wearing all Personal Protective Equipment required, and participates in fire safety plan.
May serve as "manager on duty" as required.
Performs other duties as assigned including assisting team members with their roles during peak periods.

What We Offer   Work with like‑minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course).
A fast‑paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

Education Reimbursement for you (and your children!).
RRSP Matching Program.
Annual Wellness Credit.
Team Member Referral Program.
Leadership Development.
Team Building Events.
Culture of Recognition Program.
Hotel Stay…