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Job Description & How to Apply Below
Northland Properties is a 100 % Canadian‑owned hospitality group recognized across Canada, the US, Ireland, and the UK.
About the Role
The Hotel Night Auditor conducts the nightly audit, balances and consolidates departmental ledger accounts, prepares various hotel operating reports, and operates the front desk during the night shift.
Key Responsibilities
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, telephone and in person; provide information about community services and resolve guests’ complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment
Perform hotel security duties
Post all daily room and outstanding charges
Take over from the evening cashier, checking and accepting float and takings
Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away
Accept and lock away keys from various departments
Prepare Credit Card/Charge Card summaries and post to DAB’s account
Maintain a high standard of personal hygiene and appearance
Qualifications & Requirements
Fluent in English;
French preferred
High School Diploma, G.E.D. or equivalent
Completion of a two‑year apprenticeship program, or a college program in front desk operations or hotel management preferred
Experience in all aspects of customer service and people management
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions
Exceptional conflict resolution, negotiation, and objection handling skills
Ability to respond quickly in a dynamic and changing environment
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Effective verbal and written communication skills
Skills
Excellent customer relations
Time‑management skills
Adaptable to change and able to handle multiple priorities under pressure
Eager and focused to exceed guest expectations
Benefits
Rewards & Recognition
Discounted hotel stays for team members and family & friends
25 % discount at our restaurants for up to six people
Discounted passes / lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing employee events, incentives & recognition
Growth opportunities – career advancement starts from within
Dedicated training program
Employee Assistance Program (EAP) – free mental health support, legal & financial counselling
Referral bonus for bringing in friends or family
Group life insurance, extended health, dental, vision care
Complimentary stays
RRSP matching
Milestone rewards
Tuition credit program
Legal & Diversity
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Requests for accommodation can be made at any stage of the recruitment process.
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