Mid-Senior Hospitality Professionals

Hire Resolve is assisting hospitality organizations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Canada. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and resort operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to expand scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster/Regional Manager, or General Manager level) as performance and business needs align.

Key Responsibilities

Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to achieve service and financial targets

Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and brand reputation

Manage staffing, scheduling, and team performance through coaching, training, and structured performance management

Oversee departmental budgets, forecasting, and cost controls, including labour productivity, procurement efficiency, and waste reduction

Implement SOPs, brand standards, and compliance processes aligned to Canadian workplace expectations, including  OHS  requirements and incident reporting

Maintain food safety and hygiene standards where relevant, including audit readiness and inspection preparation

Partner with sales, marketing, and revenue functions to optimize occupancy, ADR/RevPAR (where applicable), covers, and overall profitability

Manage supplier relationships, inventory control, and operational readiness for peak periods, group bookings, and special events

Produce operational reporting, analyze KPIs, and lead continuous improvement initiatives across service, efficiency, and quality

Support strategic initiatives such as new openings, refurbishments, or turnaround plans depending on assignment

Requirements

Diploma or bachelor’s degree preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered

5–12+ years  of progressive hospitality experience (hotels, resorts, restaurants, contract catering, venues, leisure, or multi-site operations)

Demonstrated leadership capability, with experience managing teams and operational performance in service-focused environments

Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making

Familiarity with hospitality systems and reporting tools (e.g.,  PMS ,  POS ,  RMS , CRM, scheduling/labour management platforms, and advanced Excel)

Working knowledge of Canadian employment practices and health and safety expectations (including  OHS  compliance; requirements may vary by province)

Strong communication skills in  English ;  French  is an advantage for roles in Quebec and bilingual environments

Flexibility to support operational schedules, including evenings, weekends, and holidays, as required in hospitality

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)

RPP - Group RRSP

Group Life - AD&D - Critical Illness Insurance

Paid Time Off Benefits

Training & Development

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