Guest Service Agent at Sandman Hotels

Become the welcoming face of Sandman Hotel Group as a Guest Service Agent. This role emphasizes exceptional customer service and management skills in a dynamic, guest-focused environment.

At Sandman Hotels, we prioritize guest experience and are seeking a dedicated Guest Service Agent. The ideal candidate will have a strong background in customer service, hotel management, and conflict resolution. With a flexible schedule and room for career advancement, you'll play an essential role in ensuring guests feel valued throughout their stay.

Key Responsibilities:

• Greet guests warmly at check-in and check-out

• Address guest inquiries and arrange transportation

• Handle telephone and email reservations

• Compute bills, process payments, and manage cash flow

• Maintain cleanliness and organization of front desk area

Requirements:

• Two-year apprenticeship in hotel management preferred

• Minimum of 1 year experience at a hotel front desk

• Strong knowledge of accounting principles

• Proficient in Opera/Opera Cloud

• Excellent verbal and written communication skills

Elevate the guest experience with your customer relations, problem-solving skills, and hospitality expertise at Sandman Hotel Group.
#J-18808-Ljbffr