Patron Services Manager for Royal Ballet

Lead a dynamic team as the Patron Services Manager at Royal Winnipeg Ballet, enhancing visitor experiences across all touchpoints. This role emphasizes customer service excellence and team development to create memorable interactions.

The Patron Services Manager oversees Box Office, Front Desk, and Front of House operations, aiming to establish a service culture rooted in hospitality and accountability. You will lead recruitment, training, and performance management, ensuring that patrons, students, and visitors experience outstanding service consistently. Your efforts will directly contribute to audience growth, retention strategies, and increased revenue.

Key Responsibilities:

• Manage day-to-day Patron Services operations effectively

• Supervise and support full and part-time staff and volunteers

• Develop and implement service standards and training materials

• Oversee Box Office operations and ensure revenue controls

• Coordinate patron accessibility and event guest services

Requirements:

• 5+ years in customer service, hospitality, or retail

• 1-2 years of management experience required

• Experience in Front of House operations preferred

• Strong leadership and conflict resolution skills needed

• Familiarity with ticketing systems like Tessitura preferred

Elevate the patron experience and drive organizational growth as a key leader in this exciting role.
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