Spa Director

Spa Director – Riverstone Spa – Inn at the Forks At Sparrow Hotels, our core purpose is to create an environment where people and communities’ flourish. With more than 80 years of hospitality in Winnipeg, we are committed to delivering exceptional guest experiences through genuine hospitality, community investment, sustainability, innovation, and thoughtful design.

At the heart of everything we do are our Core Values:
Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment, and Innovation. These values aren’t just words to us — they guide how we work, how we treat each other, how we treat our guests, and how we grow together. If these values resonate with you and reflect who you are, we’d be thrilled to have you apply and join our team!

We are excited to be recruiting for a Spa Director for Riverstone Spa.

Nestled where two mighty rivers meet, Riverstone Spa offers a contemporary luxury wellness experience designed to restore balance and inspire relaxation. Every treatment is thoughtfully curated to harmonize the mind, body, and spirit, creating a tranquil escape rooted in the natural beauty of the prairies. Complementing our exceptional spa services is a carefully curated selection of premium retail products, allowing guests to continue their wellness journey beyond their visit.

Position Summary:

As the Spa Director, you will lead the day-to-day operations of our luxury wellness destination, ensuring an exceptional guest experience while upholding the highest standards of service excellence. This leadership role is responsible for creating a welcoming, restorative environment where guests receive personalized, world-class care. The successful candidate will inspire and develop a high-performing team, drive operational excellence, and cultivate a culture of hospitality, wellness, and continuous improvement, while maintaining the Spa's reputation as a premier luxury destination.

Key Responsibilities:

Provide inspiring leadership, mentorship, and day-to-day direction to the Spa team, including Registered Massage Therapists, Estheticians, and Reception staff, fostering a culture of collaboration, accountability, and service excellence.

Recruit, develop, coach, and retain a high-performing team by implementing effective talent acquisition, onboarding, training, succession planning, and employee engagement initiatives.

Champion a luxury guest experience by maintaining exceptional service standards, proactively resolving guest concerns, and leading by example through a visible, hands-on approach to daily operations.

Drive the Spa's financial performance by achieving revenue, profitability, retail sales, and budget targets through strategic planning, effective scheduling, expense management, and performance analysis.

Identify opportunities to enhance revenue through innovative programming, promotions, retail merchandising, service offerings, and guest loyalty initiatives while maximizing operational efficiency.

Design and implement ongoing training and professional development programs to ensure team members remain current on industry trends, wellness innovations, luxury service standards, and product knowledge.

Foster a culture of continuous learning by staying informed of emerging spa, wellness, beauty, and hospitality trends, and introducing new ideas, treatments, technologies, and best practices that elevate the guest experience.

Oversee the day-to-day operations of the Spa, ensuring the facility is impeccably maintained, clean, safe, and consistently reflects the highest standards of luxury and professionalism.

Build and maintain strong relationships with vendors and suppliers, negotiating favorable agreements while sourcing high-quality products and services that align with the Spa's brand and guest experience.

Ensure compliance with all applicable health and safety regulations, licensing requirements, employment standards, and company policies while maintaining the highest operational and ethical standards.

Collaborate closely with hotel leadership to develop strategic initiatives, marketing campaigns, special events, and wellness programming that enhance the Spa's visibility, guest…