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Job Description & How to Apply Below
Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then 35-40 hours per week
Vacancy: 2
Job Tasks:
Greet guests in a friendly & courteous manner
Register arriving guests and assign rooms, using the in-house reservation system efficiently
Follow check-in procedure (giving information about hotel & restaurant)
Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
Write offers to leisure and corporate guests
Answer in-house phone calls from guests and arrange for amenities or services
Provide information about services available in the community
Respond to guests' complaints using in-house service recovery guidelines
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Work cooperatively with back of house staff to respond to guest needs
Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
Perform daily opening and nightly closing procedure
Operate in-house reservation system, POS and other platforms as needed
Handover shift notes & other information to next shift
Responsibilities:
Ensure Front Desk is clean and clutter free at all times
Ensure our guests feel welcome and respected
Perform duties assigned efficiently
Operate Front Desk with minimal supervision
Keep personal and guest safety at top of mind at all times
Reliably report all inconsistencies in financial reports to management
Maintain a professional and tidy personal appearance
Physical Demands:
Must be able to stand and exert well-paced mobility for up to 6 hours in length
Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks
Education, Knowledge, Skills & Abilities
Grade 12 or higher. Preference will be given to candidates with higher education
Certificate of hospitality management an asset
Knowledge of safe work procedures and guest conflict resolution
Basic knowledge of customer service procedures such as journey mapping
Ability to work in a team and efficiently communicate between departments
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