Catering Services Manager

Reporting to the Director of Suites + Catering Hospitality, The Catering Hospitality Services Manager is a leadership position which manages all aspects of catering solutions and special events at the location. This position will lead the Catering team to execute events or catering delivery requests from introductions to final payment in line with customer expectations and service standards. The scope of this role oversees all aspects of internal and external client events which take place both event & non-event days, assists with game day planning for Brookstreet Lounge & Ice Level Bar, all Team related services for both NHL & PWHL teams, as well as backstage catering operations for concerts and other events as required.

Job Responsibilities

This role requires flexible availability for early mornings, evenings, weekends and holidays based on event requirements

Develop and complete catering solutions to meet customers’ needs

Develop and maintain effective client and customer rapport

Deliver consistent quality in planning and carrying out events

Facilitate the delivery of prepared food and set up of events crafted from banquet event order

Assist clients in planning special events and providing creative solutions to clients' needs

Train and lead catering employees to ensure catering and event standards are followed ensuring quality in final presentation

Create & distribute completed Banquet Event Orders to team and provide quality assurance that all requests are met prior to event

Responsible for delivering on F&B and labor targets

Responsible for execution of catering events of varied size and scope including staffing and management

Produce, monitor and track effective revenue forecasting as per timelines, and communicate forecasts to the Director of Suites + Catering Hospitality and Unit Controller

Ensure accurate reporting of all catering related revenue, expenses, inventory and receivables within required timelines

Plan, Forecast, Schedule and budget based on required service needs

Recruit, train, schedule and develop team members

Ensure compliance with all food, occupational, and environmental safety policies

Works with management team to recognize great performance and handle corrective action where required

Actively and consistently coaches and develops the Catering team, utilizing their team strengths and helping improve within the scope of their roles

Ensures each area has created and implemented the required operating procedures, checklists, schedules, payroll and other control measures and consistently follows up to confirm compliance.

Assist with catering menu development and implementation in coordination with the Director Suites + Catering Hospitality and the Executive Chef

Training
Responsible for completing on-line training modules as required and ensuring all F&B employees do the same. Training Includes, but not limited too;

Aramark Business Conduct Policy

Aramark SAFE Commitment

Accessibility for Ontarians with Disabilities (AODA)

AODA, the integrated Accessibility Standards

Advanced Food Safety Training

Back and Lifting Safety Training

Occupational Safety Training

Workplace Hazardous Materials Information System (WHMIS)

Violence and Harassment in the Workplace

AGCO Alcohol Policy

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Minimum of 5 years of management experience in a high volume events, hospitality and catering preferred

Requires a bachelor's degree or equivalent experience

Previous experience within Aramark is an asset

Available to work event-based hours

Advanced computer skills,…