HR Worker Care Generalist

Job Synopsis

This role operates in the International Program at the intersection of employee relations, global HR compliance, and worker care. It requires HR best practice, high emotional intelligence, cross-cultural experience, and the ability to influence stakeholders. The role will navigate complex situations and support staff well-being through both routine HR processes and crisis response actions.
The position works closely with and takes direction from the International Program Compensation and Worker Care Lead. The incumbent is expected to embody and reflect the Christian faith foundation of MCC in all aspects of work and relationships.

Salaried Employee
-Full Time at 1 FTE

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

• Post‑secondary education or equivalent work experience in Human Resources, Counselling, Business Admin or other relevant areas
• 3‑5 years related HR experience, including processes and systems administration
• Demonstrated ability to provide guidance on employee relations issues with discretion and sensitivity, and support personnel issues, crises and workplace concerns
• Strong interpersonal, problem‑solving, consultative and relationship‑building skills, especially within diverse groups
• Experience in policy development and interpretation
• Experience creating, developing, or editing crisis care and/or spiritual care resources
• Knowledge of HR legislation, employment standards requirements and best practices
• Ability to educate, consult and influence stakeholders (staff, supervisors, and leadership)
• Excellent verbal and written communication skills
• Ability to work independently as well as cooperatively and productively within a team
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and competing demands
• Demonstrated discretion with confidential information
• Proficiency in MS Office and online tools
• Must be legally eligible to work in Canada
• Able to travel domestically and internationally frequently, including obtaining and maintaining any required visas or travel documentation
• Police record check

• Prior MCC experience
• Cross‑cultural/international service experience
• Proficiency in another language especially French and/or Spanish
• Experience designing or facilitating adult learning
• Experience working in a faith‑based or non‑profit organization
• Experience or education in conflict resolution, mediation, or ombud practice
• Experience supporting staff during crises

• Serve as the primary HR resource for international staff and service workers, GSL participants, supervisors, Representatives, Area Directors, in Canada‑managed countries
• Provide counsel, guidance, and support regarding employee relations, worker care, workplace concerns, personnel issues, crises, performance issues, early terminations, and employee well‑being
• Participate in crisis response teams (CRTs) and provide support during personnel emergencies
• Conduct onboarding conversations, end‑of‑term debriefs
• Respond to incident reports and provide follow‑up
• Participate in the Worker Care Working Group and contribute to worker care initiatives
• Develop spiritual care resources, including Advent and Lent materials.
• Support staff through re‑entry and transition processes, through the development and facilitation of Re‑Entry Retreats.
• Advocate for employees and support exception requests where appropriate
• Provide regional/national staff support for Europe and the Middle East, specifically as follows:
  • Evaluate, respond, and track medical reimbursements (for Lebanon, Syria, Iraq and Jordan, Palestine, Israel country programs)
  • Support for revising JDs, recruiting and hiring for openings, and onboarding new staff (for Lebanon, Syria, Iraq and Jordan, Palestine, Israel country programs)
  • In collaboration with International Program HR Associate Director, review existing HR policies…