Human Resource Generalist

The Human Resources Generalist (HRG) is responsible for delivering core HR services and ensuring the effective execution of programs that support leaders, employees, and organizational objectives. This role provides hands‑on support in areas such as employee onboarding, employee relations, benefits and leaves of absence, HR data management, Bison Culture events, etc. Acting as a key resource for employees and leaders, the HRG ensures HR processes are accurate, timely, and compliant with company policies and applicable legislation.

The HRG also partners with various departments and collaborates with the HR team to maintain consistency and quality across all HR programs, serving as an ambassador for our business and culture. While primarily focused on day‑to‑day operations, the HRG contributes to continuous improvement by identifying opportunities to streamline processes and enhance the employee experience. Success in this role requires a service‑oriented mindset, strong organizational skills, attention to detail, and the ability to build collaborative relationships across the organization.

• Employee Onboarding: Responsible for providing alternating weekly support for new hire orientation sessions with the HR Administrator (HRA) for all new staff including initial orientation and any additional orientation required based on request. Ensure  program is maintained, and employee profiles are stored. Ensure all property is assigned (, parking sticker, swipe card) including printing replacement  for all terminals. Conduct Exit Interviews and summarize feedback for leaders, as required.
  
  Ensure terminated employee property is returned, and e‑personnel files are well maintained.
• Performance Management/Employee Relations: Manage day‑to‑day performance management and progressive discipline issues as they arise. Mediate non‑operational disputes between employees, Drivers and Bison and counsel leaders on actions required and draft appropriate paperwork as needed. Develop necessary documentation to support the full cycle of performance management activities (discipline and discharge). Ensure compliance under all legislative statutes including those found in the Labour Program in a consultative approach with management.
  
  Participate in ESDC complaints, investigations and responses as needed.
• Benefits Program & Leave of Absence Coordination: Assist with the administration of all employee benefits program as required. Ensure all changes are made to HRIS database, Manulife, and Canada Life including terminating employees and updating personal information in a timely fashion. Answer general inquiries regarding benefit matters. Reconcile benefit errors and incomplete benefit related transactions on the Workday Benefits Dashboard Provides the analysis and preparation of monthly benefit billing statement.
  
  Coordinate and administer various types of leaves, including parental, maternity, critical illness, compassionate care, personal, bereavement, and other statutory or company‑approved leaves. This includes collaborating with the WCB/WSIB Return to Work and Injury Prevention Coordinator to ensure worker profiles are kept up to date and that benefit administration is addressed. Ensure leave requests are processed consistently and in accordance with company policies and applicable legislation.
  
  Communicate with employees by explaining leave processes, required documentation, timelines, benefit implications, and return‑to‑work requirements. Provide employees with regular updates regarding the status of their leave. Provide managers with guidance on the administrative aspects of employee leaves and assist leaders in understanding expected timelines, communication requirements, and their responsibilities while an employee is away, while maintaining confidential information. Maintain accurate and confidential leave records in Bison’s HRIS system, Workday.
  
  Communicate leave status changes to Payroll and update benefits as required. Coordinate employees’ return‑to‑work plans following an absence. Provide administrative support for the submission and processing of status letters.
• Human Resource…