Branch Operations Manager

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

The Branch Operations Manager is accountable for all service related and operational objectives for the assigned branch or branches. Ensures execution of the Branch Network strategic vision and objectives through demonstrated leadership in the areas of talent excellence, service, and cost to serve.

• Translates leadership and strategic direction for hourly branch team members Communicates and executes a sound business strategy to team members that embraces change management.
• Makes sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
• Takes measured risks while being mindful to balance service, cost, ethics and integrity.

• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Work with market leaders to identify potential solutions for growing counter and will-call volume.
• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Effectively monitors controllable expenses to achieve the assigned expense target. Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects. Encourages all team members to look for improvement opportunities.
• Dedicates self and team to Operational Excellence by complying with all BBX standards. Leads a branch that proudly represents Grainger’s service and commitment to the customers and team members.
• Maintains safety and security for all team members and customers.
• Ensures the branch, surrounding landscape, and parking areas are properly maintained. Follows and enforces all local/state/federal laws and company policies.

• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
• Creates an environment for open, continuous, and proactive communication. Maintains an open mind to benefit from diverse thoughts and ideas.
• Supports, Writes, and Conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.
• Coaches the growth and development of branch team members
• Ensures key people drivers of Selection, On-boarding, Coaching, and Rewards & Recognition are executed and support team member engagement.
• Responsible for training / onboarding new and existing team members, with the goal to inspect expectations.

• 2+ years people leadership, customer service and retail experience
• Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership
• Possesses effective project management, planning and facilitation skills.
• Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
• Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
• Excell…