Supervisor, Maintenance Operations

Supervisor, Maintenance Administration page is loaded## Supervisor, Maintenance Administration locations:
Winnipeg, MBtime type:
Full time posted on:
Posted Yesterday job requisition :
R6680

The
** Supervisor, Maintenance Administration
** is responsible for managing administrative workflows for the Maintenance department. Ensuring program objectives/goals are met by building a strong, engaged team. They will uphold corporate policy, procedure, direction, and culture. Ensuring program objectives/goals are met by building a strong, engaged team. The role is critical to maintaining financial accuracy, operational efficiency, and compliance with company standards.
** Specific responsibilities include:
*** Leading by example to promote outstanding customer service, teamwork, creative thinking, and problem solving
* Heavy focus on teamwork and building highly motivated performers
* Provides escalation support and brings creative thinking to problem solving
* Establish strong internal and external customer service relationships
* Ensure road call notes are thorough and RO fields accurate
* Monitor call statistics for coaching opportunities to achieve a high level of call answer percentage
* Review net promoters score and follow-up on negative feedback
* Maintain pulse on operational needs and Level of Service
* Review repair estimates for accuracy and cost savings opportunities, focus on staying within budget and providing monthly analysis
* Negotiate hourly rates, parts discounts, and national pricing
* Maintain a healthy relationship with key vendors, monitor vendor performance and hold them accountable,
* Responsible for updating BEARS and implementing improvements to ensure accuracy
* Support process improvements and eliminate roadblocks
* Work to improve repair vs collection rate ratio while ensuring synergy amongst teams to optimize efficiency
* Participate in the department interview and hiring processes, oversee staff internal and external training programs, staff scheduling, succession planning and administer corrective action when necessary
* Develop and administer career development plans
* Other duties as assigned.
** Our Ideal Candidate will possess:
*** Prior Transportation Industry experience is an asset
* Prior experience managing a high performing team would be considered an asset
* Post-secondary education in Business Administration, Finance, or related field (or equivalent experience).
* 3–5 years of experience in administrative or financial roles, preferably in maintenance or operations.
* Strong organizational and time-management skills.
* Proficiency in invoicing and billing systems.
* Excellent communication and leadership abilities.
* Detail-oriented with strong problem-solving skills

To learn more about the career opportunities at Bison, please visit our blog and watch a short video:
** The job is classified under NOC Code:
** 12010
* * Why Bison:*
* • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career  
• Dispersed work environments that promote a healthy work-life balance  
• Meaningful and impactful work and projects with an essential service provider  
• Join our engaging Wellness Program & extracurricular sports teams
** About Bison:*
* • Celebrating over 50 years in Business  
• Active in giving back through Corporate Social Responsibility and Charitable Giving  
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena.

We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.
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