General Manager

Warrington PCI Management provided pay range

This range is provided by Warrington PCI Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA$/yr - CA$/yr

Are you a dynamic property management leader who thrives in commercial real estate? Join us as General Manager for a multi‑use/Class A commercial property in Surrey, where you’ll lead building operations, elevate tenant experience, and deliver strong financial performance.

We’re looking for a proven leader in commercial property management who’s ready to make an impact.

You’ll bring the following:

• a degree or diploma in commerce, real estate, or a related field,
• 7+ years of experience managing Class A properties.
• A BCFSA rental management license is a must.

If you’re passionate about delivering exceptional tenant experiences and driving operational excellence, this role is for you. Please apply now and we look forward to meeting you soon.

General Manager | Job Description

The General Manager (GM) is a key role in the professional oversight and direction of a multi‑use commercial property. Working in collaboration with the management and building operations team, the General Manager will lead all associated staff and contractors in providing first‑in‑class operational performance. This individual will be outgoing, friendly, engaging, and able to encourage cooperation and thoughtful compliance in the administration of service contracts and lease agreements.

The responsibilities of this position will include, but not be limited to, the following:

• In collaboration with the management team and operations team, identify, recommend, initiate, plan and execute on operational initiatives to continually improve the property, its systems, and the tenants' experience.
• Timely execution of all necessary and approved capital improvement and repair projects; provide appropriate communication to all stakeholders; and, ensure projects are completed on budget.
• Collection and analysis of data to assist in budgeting, scheduling and implementation of strategic plans and operating procedures.
• Meet and exceed performance metrics for NOI, CAM charges, occupancy targets and recovery ratios.
• Possess and continue to develop knowledge of the local commercial market to identify value‑driven opportunities.

• Customer and Business Relations:
  Collaborate with all internal and external members of the WPM team, which will include clients, tenants, vendors, contractors, accounting and administrative staff to ensure the most efficient operation of the property.
• Demonstrate professional, effective and proactive, timely response in all business matters.
• Leadership: Specifically responsible for the building operations staff to ensure the WPM standard of care for the property is maintained at all times. This will include the administration of the company's performance management program and to ensure appropriate vacation/leave support when necessary.
• Tenant Relations: Consistently fair administration of the lease agreement, while providing sound and practical interpretation of the lease to all parties to the agreement; work closely with leasing department in regard to sub leases, assignments and other lease administration functions, ensure proper documentation is in place, and that leasing objectives are being achieved as stipulated by the client; and, coordination and attendance in touring of the space and property to prospective tenants as required.
  
  Maintain positive tenant relations through regular site visits, prompt response to questions/concerns, and routinely scheduled tenant meetings and correspondence.
• Tenant Event Coordination: Develop a tenant engagement and special event calendar that encourages tenant interaction and participation in various social and environmental initiatives.

• Property Maintenance and Repair: Ensure that all mechanical and safety systems are maintained in peak operating condition, to enhance user satisfaction, efficient energy consumption and environmental sustainability, and…