Senior Property Manager

Putting Our Purpose into Action

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

The Senior Property Manager is accountable to the Regional General Manager for supervision and coordination of all daily and periodic activities related to management of a portfolio of office/industrial building(s). The Senior Property Manager plays a key role in budgetary planning, portfolio reporting as well as tenant relationships and client service, thus largely contributing to tenant retention and portfolio growth and sustainability programs.

for efficient and timely coordination of tenant requests and all tenant‑related activities at the property and across the entire organization to ensure that Tenants receive the highest level of service and that all company’s policies and procedures are adhered to at all times.

Serves as primary point of contact addressing complex tenant issues and inquiries including year‑end adjustments, collections, rent abatements, tenancy terms and conditions, tenant improvements, etc., to contribute to the tenant retention and satisfaction, and sustain optimum occupancy rates.

Establishes and maintains strong relationships with various internal and external stakeholder groups with the intent of sustaining a level of trust and communication that enables effective management, oversight and client service.

Assist the Director of Leasing/Leasing Manager with showing of premises to prospective tenants, conducting negotiations with renewing tenants and aiding in the tenant move‑in process. As well, assist or take carriage of assignments, subletting and other transfers requested by the tenants.

Assist the Regional General Manager or take carriage of and be responsible for revenue generated from storage rentals, telecom licenses and parking licenses for building parkades. This would include marketing of availabilities and coordinating documentation.

Plays an active role and provides critical input into periodic budgeting and forecasting activities as well as variance reporting to ensure the approved budget enables attainment of strategic goals and objectives set for the property.

Oversees the implementation and maintenance of the company’s environmental and Health and Safety policies and procedures to ensure the continuous compliance by staff, tenants and contractors; coordinates and participates in investigation of environmental and Health and Safety incidents; supervises the implementation of effective energy management programs, energy consumptions, and energy reduction applications for assigned properties in support of sustainability programs.

Negotiates, prepares, approves and controls third‑party service contracts for cleaning, waste removal and recycling, security and ground‑keeping to ensure that the property is timely maintained and secured in accordance with landlord’s specifications.

Oversees and supports the Coordinator, Tenant Services who receives building maintenance and tenant related routine and emergency phone calls/e‑mails and dispatches detailed instructions via existing operations software to the appropriate site operations staff for action in accordance with the existing policies and procedures.

Oversees and supports the Coordinator, Tenant Services who is responsible for required accounting documentation and acts as liaison between Operations team and Accounting, keeps track of all charge‑backs pertaining to tenants requests and forwards backup to Accounting for billing.

Coordinates and support all company‑wide tenant related initiatives such as Greenlink, environmental, claims, BOMA programs and Tenant communications pertaining to…