Travel & Concierge Manager

Position: Travel & Concierge Manager at American Express
Step into a leading role at American Express as the Travel & Concierge Manager. This position emphasizes exceptional service and requires bilingual proficiency.

As a part of the TCE Canada Operations team, you will coach and support Team Leaders and Travel Consultants, focusing on achieving performance targets and fostering an inclusive environment. Your goal will be to transform customer journeys into extraordinary travel experiences while boosting colleague engagement.

Key Responsibilities:

• Mentor Team Leaders to achieve high performance

• Instill a culture of feedback among colleagues

• Elevate customer service with innovative travel solutions

• Encourage personal growth and team inclusion

• Build strong relationships with key travel suppliers

Requirements:

• Minimum 3 years in a leadership capacity

• Fluent in French, spoken and written

• Understanding of travel regulations and operations

• Must possess TICO and OPC Manager Certifications

• Strong organizational and multitasking skills

Leverage your leadership and bilingual talents at American Express Travel to enhance service delivery.
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