Lead Customer Operations Manager at IKEA

Elevate customer experiences as the Lead Customer Operations Manager at IKEA, specializing in the Småland/Playroom area. This position requires a strategic approach to customer satisfaction through effective leadership.

IKEA is searching for an experienced leader with a minimum of three years in retail or customer service. In this role, you will be responsible for managing customer operations, implementing strategic initiatives, and nurturing a team-focused environment. Your commitment to exceptional sales and IKEA’s values will drive customer success.

Key Responsibilities:

• Supervise customer satisfaction in the Småland/Playroom area

• Lead and develop the Customer Operations team

• Execute strategies for improved customer operations

• Coach coworkers to achieve operational goals

• Analyze customer feedback for ongoing enhancements

Requirements:

• 3+ years of leadership experience in retail or customer service

• Strong sales and customer service abilities

• Effective communication and relational skills

• Passion for IKEA’s sustainability and design

• Capacity to manage competing priorities efficiently

Enhance customer satisfaction while developing a dedicated team at IKEA.
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