Operations Director

Position: Operations Director at Bill Gosling Outsourcing
Enhance collections performance as Operations Director with Bill Gosling Outsourcing in a hybrid work model. Leverage your extensive experience to oversee client portfolios and drive operational excellence.

In this senior leadership role, you will prioritize compliance while managing multiple client relationships. Your responsibilities include P&L oversight, service delivery improvements, and mentoring team leaders to optimize resource planning and recovery processes.

Key Responsibilities:

• Define and oversee objectives for client groups

• Manage budgets and rigorously report revenue

• Improve recovery rates through strategic management

• Mentor team leaders for effective resource allocation

• Ensure accurate performance reporting internally and externally

Requirements:

• Minimum 8 years in operations and 5 in collections

• 3+ years leading teams with P&L responsibility

• Solid understanding of recovery regulations and techniques

• Proven success in achieving SLA and KPI objectives

• Strong communication and client relationship skills

Empower operational success and growth at Bill Gosling Outsourcing.
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