Overnight Emergency Shelter Supervisor; Term

ABOUT US

Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.

What matters to you?

Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.

The Overnight Emergency Shelter Supervisor will provide professional, proactive, and hands‑on leadership to Overnight Emergency Shelter Support Staff and Coordinators. This position is responsible for overseeing the day‑to‑day operations of the overnight emergency shelter, ensuring staff are supported, trained, and performing duties in alignment with Siloam Mission’s standards. The Supervisor will provide guidance, mentorship, and performance management to staff, while also providing direct support to community members using trauma‑informed, behaviour‑based, and culturally safe practices.

• Oversee the day‑to‑day operations of the overnight emergency shelter, ensuring smooth and effective service delivery to community members;
• Make decisions that align with Siloam Mission priorities, values, and mission;
• Monitor capacity procedures and staffing ratios to maintain compliance with safety and operational standards;
• Collaborate with Support Staff and Coordinators during daily overlap periods to ensure continuity of care and clear communication;
• Review and follow up on critical incidents, including supporting critical incident response, reviewing security footage, gathering staff statements, and coordinating with management on appropriate next steps;
• Ensure confidentiality protocols are consistently followed and reinforced across all operations;
• Monitor and ensure cleanliness, maintenance, and opening and closing protocols of the facility are followed, including general housekeeping duties;
• Recommend and support implementation of policies, procedures, and best practices in consultation with leadership and executive;
• Delegate operational tasks to Coordinators such as daily shift coverage responsibilities, staff check‑ins, and team huddles;
• Responsible for program planning, staff scheduling, training development, reporting, and process improvement;

• Provide leadership, mentorship and oversight to a team of 7 staff, fostering a positive workplace culture that encourages teamwork, respect, accountability, collaboration, and continuous improvement;
• Conduct daily debriefs and bi‑weekly one‑on‑one meetings with staff and Coordinators to provide ongoing feedback, review performance, development goals, and training needs;
• Support Coordinators by delegating responsibilities; assist with coaching conversations and staff supervision duties;
• Lead orientation and ongoing training for new and existing staff on trauma‑informed practice, safety protocols, and operational procedures, ensuring onboarding training is completed within required timelines;
• Address staff concerns, mediate conflicts, and escalates issues to management as appropriate and in a timely manner;
• Collaborate with management on annual performance reviews, training, and staff development initiatives;
• Support staff development by providing opportunities for leadership, mentoring, and skill‑building within the overnight emergency shelter services;
• Ensure staff are meeting performance expectations and address performance concerns proactively through coaching, support, or corrective action;

• Provide direct support to community members when on the floor, incorporating housing‑focused, behaviour‑based, trauma‑informed, strengths‑based, and harm reduction approaches;
• Promote consistency and fairness in service delivery, ensuring staff…