Director of Operations

Position: Director of Operations at IntouchCX
Elevate operations at IntouchCX as a Director of Operations, driving excellence in contact center performance and customer satisfaction. Bring your leadership skills to foster growth and optimize team results.

IntouchCX is seeking a proactive Director of Operations with 7-9 years of contact center leadership experience. This role involves hiring, training, and performance optimization while ensuring adherence to corporate and client policies. Your expertise in team motivation and relationship-building will be pivotal in driving results across operations.

Key Responsibilities:

• Drive best practices for operational excellence

• Ensure proper planning and staffing across all teams

• Create action plans for continuous improvement

• Audit processes for corporate policy adherence

• Maintain close relationships with cross-functional teams

Requirements:

• Post-secondary degree in Business

• 7-9 years in contact center leadership

• 5 years in client relationship management

• Proficient in profit & loss analysis

• Excellent communication and organizational skills

Apply your operational leadership to foster a high-performance culture at IntouchCX.
#J-18808-Ljbffr