Store Manager - Large Format Flagship

• Lead all aspects of store operations, ensuring strong performance across sales, service, payroll, inventory, logistics, merchandising, safety, and profitability.
• Inspire, develop, and engage a large team of approximately 300 employees through clear expectations, visible leadership, coaching, and accountability.
• Build a customer-first culture that delivers a welcoming, knowledgeable, and consistent experience throughout the store.
• Oversee high-volume freight flow, receiving, replenishment, inventory accuracy, and back-of-house operations.
• Partner with senior leadership and support teams to successfully launch and refine the flagship store concept.
• Establish operating standards, routines, and best practices that can be replicated across future locations.
• Lead the team through change, growth, and evolving business priorities while maintaining engagement and operational stability.
• Ensure the store is well organized, fully stocked, appropriately staffed, and consistently ready to serve customers.
• Analyze business results, identify trends and opportunities, and develop clear action plans to improve performance.
• Maintain high standards of workplace safety, loss prevention, regulatory compliance, and asset protection.
• Build a strong leadership bench through recruitment, succession planning, coaching, and ongoing development.
• Create an inclusive, collaborative environment where employees feel valued, supported, and motivated to contribute.

• Significant leadership experience within a large-format, high-volume retail operation.
• Demonstrated success managing a complex location with multiple departments.
• Experience leading large teams, ideally within an operation of 200 to 300 employees or more.
• Strong knowledge of retail operations, inventory management, freight flow, logistics, merchandising, payroll, and financial performance.
• Proven ability to build accountability and consistently deliver operational and customer service results.
• A hands-on leadership style with the ability to remain highly visible and engaged across the store.
• Strong business judgment, problem-solving skills, and comfort making decisions in a fast-moving environment.
• Experience leading through growth, change, store openings, renovations, or operational transformation would be an asset.
• Background with a major retailer, mass merchant, home improvement business, warehouse-style operation, or similarly complex environment is highly transferable.
• Strong communication skills and the ability to influence, motivate, and align employees at all levels.
• Flexibility to work a retail schedule based on the needs of the business.

They are a proudly Canadian-owned retailer with a long-standing reputation for offering an exceptionally broad and distinctive assortment of products. Supported by a team of more than 3,600 employees, they are known for delivering outstanding value, knowledgeable service, and a customer experience that has earned loyalty across generations.

At the heart of their business is a relationship-driven culture built on trust, authenticity, and a genuine commitment to helping others. Their employees are encouraged to be resourceful, follow through on their commitments, and provide exceptional service at every opportunity.

They offer a truly unique combination of products, people, and culture, creating an environment where employees can build meaningful careers, form lasting relationships, and take pride in being part of a respected Canadian organization.