Manager, Provider Integration and Performance

Permanent Full Time

• Provider Program Delivery
  • Coordinate the development, implementation, and documentation of end-to-end operating processes between Canada Life disability claims operations, Sante Circle Health and external providers.
  • Ensure provider network operations align with internal policies, clinical standards, privacy requirements, regulatory obligations, and risk management frameworks.
• Quality Control and Governance
  • Serve as the primary operational liaison ensuring clarity of responsibilities, workflows, escalation processes, and service expectations.
  • Partner with Legal, Procurement, and business stakeholders to support contract development, interpretation, and ongoing management of provider network agreements.
  • Identify operational risks, service gaps, and integration challenges and develop mitigation strategies to support successful implementation and long-term sustainability.
  • Collaborate with Disability Operations, Clinical Services, Finance, Technology, Legal, and external partners to embed processes into daily operations
  • Establish operational standards and service-level expectations across all stakeholders.
  • Coordinate the development of comprehensive training programs for leaders, case managers, clinical teams, and support functions.
• Performance Measurement & Outcomes Evaluation
  • Design and develop a comprehensive performance measurement framework to monitor provider network effectiveness.
  • Define and establish monitoring processes for key performance indicators (KPIs), service standards, quality measures, experience metrics, and clinical outcome indicators.
  • Use data analysis to identify trends, opportunities and risks and make recommendations to improve processes, provider performance and claim outcomes.
  • Track benefits realization and provide recommendations to maximize return on investment.

• 5+ years experience with project management, data analysis, vendor relationships, outcomes measurement and program evaluation.
• Experience leading cross-functional initiatives involving multiple internal and external stakeholders.
• Experience designing and implementing operational processes and governance frameworks.
• Experience developing performance measurement frameworks, dashboards, and reporting solutions.
• Experience evaluating provider performance and service outcomes and translating findings into actionable recommendations for operational improvement. Knowledge of disability management, healthcare delivery models, mental health services, or insurer-provider partnerships is considered a strong asset.
• Pro B cleared is a requirement.

The base salary for this position is between $102,000 - $152,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development:
  Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness:
  
  Flexible health and dental benefits, plus a $5,000 mental health benefit to…