Director, Registration & Qualifications

Director, Registration & Qualifications Permanent Position College of Pharmacists of Manitoba (CPhM) The College of Pharmacists of Manitoba (CPhM) is seeking an experienced and collaborative leader to join our team as Director, Registration & Qualifications. Reporting to the Deputy Registrar and Chief of Staff, the Director, Registration & Qualifications provides leadership, oversight, and day-to-day management of registration, licensure, renewal, reinstatement, and qualification assessment activities.

This position plays a critical role in supporting CPhM's public protection mandate by ensuring registration processes are fair, transparent, consistent, and compliant with legislative and regulatory requirements. If you are passionate about public protection, regulatory excellence, and supporting a high-performing team, we want to hear from you. This is a full-time permanent position, Monday to Friday, 37.5 hours per week.

A hybrid work model is available at the discretion of the supervisor. CPhM offers a competitive starting salary, comprehensive benefits, company contributions to a retirement savings plan, and opportunities for ongoing professional development. About the College of Pharmacists of Manitoba The College of Pharmacists of Manitoba (CPhM) is Manitoba's pharmacy regulatory and licensing authority. Its legislated mandate is to serve and protect the public interest.

CPhM promotes and safeguards the health and well-being of Manitobans by ensuring that pharmacists, pharmacies, and pharmacy professionals provide safe, ethical, and competent care. In fulfilling this mandate, CPhM operates on an annual cycle with a wide variety of projects and responsibilities throughout the year. This information-driven work is highly meaningful, and a job well done can have a significant positive impact on staff, system partners, registrants, and the public.

Staff function as a small, supportive team in a friendly and highly collaborative environment. United by a commitment to serving the public interest, staff share core values of integrity, respect, accountability, and lifelong learning. About the Role The Director, Registration & Qualifications, is responsible for leading the College's registration and qualification assessment functions and ensuring registration processes are administered in accordance with legislation, regulations, by-laws, standards, policies, and fair registration principles.

The Director oversees registration operations, supports complex applicant and registrant matters, maintains the integrity of registration records and public registers, provides practice consultation support, and leads a team responsible for delivering high-quality regulatory services.

KEY RESPONSIBILITIES Registration, Licensure & Renewal Operations Oversee and participate in registration, licensure, renewal, reinstatement, and related application processes, ensuring responsibilities are completed accurately and within established timelines Review and assess applications, supporting documentation, credentials, examination results, and licensure requirements; determine applicant eligibility and make regulatory decisions within delegated authority while escalating complex matters as required. Lead annual renewal activities, including planning, communications, system readiness, issue resolution, and follow-up on higher-risk or incomplete renewals.

Monitor workflows to ensure timely, accurate, and consistent service delivery Ensure applicants, registrants, employers, educational partners, and the public receive clear and accurate information regarding registration requirements Ensure reporting obligations to external agencies are completed as required Qualification Assessment & Complex Applicant Matters Oversee qualification assessments for pharmacists, pharmacy technicians, interns, students, graduates, internationally educated applicants, and other applicant categories Provide direction and support on complex, sensitive, or higher-risk registration matters Prepare and review briefing notes, recommendations, correspondence, and decision-support materials Ensure assessments are fair, transparent, objective, consistent, and well documented Support appropriate documentation of decisions, conditions, and registration outcomes Identify opportunities to improve licensure pathways, policies, processes, communications, and systems Registration Records, Public Register & Database Integrity Oversee the maintenance of accurate and complete registration and licensing records Maintain required registers in accordance with legislation, regulations, by-laws, and policies Monitor the accuracy of public register information, including registration status, licence status, restrictions, conditions, and authorizations Collaborate with internal staff to support database integrity, reporting, application updates, and system improvements Ensure records are managed in accordance with privacy, records management, and retention requirements Practice…