General Manager – Commercial Restoration

Overview

Build the Canadian restoration operator that outlasts everyone else.

A family-owned, corporately controlled Canadian restoration operator built for the long run.

For more than 20 years, we have operated inside some of the most recognizable commercial real estate across the GTHA and Southern Ontario — office towers, retail flagships, industrial campuses, hospitality properties, sports venues, and institutional facilities.

Most restoration companies spend years trying to break into buildings like these. We already work in them.

The platform is built.

The work is there.

We are seeking a General Manager who can turn this division into the operator the industry measures itself against.

This is not another regional GM role buried under layers of corporate approvals.

This is an opportunity to run and build a restoration business alongside ownership.

You will own the operation, the people, the client relationships, the standards, and the results.

We operate across the full restoration lifecycle inside one integrated group of companies:

One project manager. One accountable team. One operating standard from first notice of loss through final hand-back.

No mitigation-to-rebuild handoffs.

No “that’s the sub’s problem.”

No fragmented accountability.

We are building a long-term Canadian commercial restoration operator designed to outlast the consolidators dominating the market today.

We think in decades, not quarters.

You will take ownership of a 25-year-old operating division and scale it into the commercial restoration platform we know it can become.

You will lead:

• P&L performance
• Carrier and TPA relationships
• Operational standards
• Technology and tooling
• Certifications and compliance
• Project Managers, Supervisors, Leads, Technicians, and General Labour teams

You will report directly to the President and work alongside senior leadership across technology, people operations, and account management.

The infrastructure exists.

The opportunity now is execution.

You are not inheriting chaos.

You are inheriting relationships, reputation, infrastructure, and opportunity.

Direct Access to Ownership

You report directly to the President. Decisions happen quickly. Inside the approval gates, you run the business.

No committees.

No corporate theatre.

• Performance bonus
• Quarterly profit sharing
• Vehicle allowance

Structured so the operator who builds this division shares meaningfully in the value they create.

The best performers get the biggest seats. As the division scales, your role scales with it.

• Industry conferences and certifications
• Exposure to long-standing carrier and client relationships

• Drive revenue growth, gross margin, EBITDA, and operational efficiency
• Set and achieve quarterly operating targets
• Maintain disciplined cost control across projects and operations
• Manage carrier panel relationships, audits, applications, and recertifications
• Own vendor scorecards and operational performance metrics
• Maintain industry-standard estimating discipline across the organization

• Recruit, mentor, and retain high-performing Project Managers
• Set operational standards for Supervisors, Leads, Technicians, and Labour teams
• Partner with People Operations on hiring, training, safety, and certification programs
• Develop future leaders for both the division and broader group of companies

• Lead and enforce industry-leading response SLAs
• Ensure rapid, professional, and consistent emergency response performance
• Maintain accountability across dispatch and field operations

• Drive operational and technology improvements
• Introduce systems, workflows, and tooling that improve:
• cycle time
• operational efficiency
• Continuously modernize the business

• EBITDA margin at or above industry median
• Gross margin expansion with disciplined delivery controls
• Strong carrier and client satisfaction scores
• Response SLAs consistently met or exceeded
• Expanded and strengthened PM leadership bench
• Tangible operational improvements successfully implemented