Head Server

o Open the restaurant which may include: unlocking the doors, cleaning, executing specials through help topic on computer, specials board, shift meetings prior to opening, completing manager log book, and acquiring banks.
o Ensure all the side work and cleaning duties are complete.
o Discount and execute point of service needs.
o Assist with developing front of the house schedule.
o Provide new staff training.
o Attend weekly manager meetings.
o Close the restaurant which may include: lock the door, close out the point of sale system, deposit money in the safe, checkout staff.
o Make sure the server station is well equipped and organized.
o Greet guests quickly and genuinely with a big smile and a big hello.
o Make room in your brain for BAR
145° and menu knowledge – a lot of room.
o Provide beyond extraordinary service to the guest.
o Take food and beverage orders. Consistently use suggestive sell techniques.
o Enter all orders into the point-of-sale system.
o Quality check with guests within 2 minutes or 2 bites of food delivery.
o Verify order accuracy and BAR
145° quality.
o Monitor and observe guests’ dining experience. Respond promptly and courteously to any requests.
o Pre-bus tables and be a team player.
o Prepare and present final bill to Guest.
o Accept payment and process bill through the point-of-sale system. Return any change.
o Complete opening, closing, and side duties if applicable.
o Thank every single Guest for their visit.
o Provide goodbyes as big and enthusiastic as your hellos.
o Do what it takes to turn every guest into a repeat guest.
Requirements   High School graduate or equivalent preferred
Must be 18 years of age or older
Two year of previous serving experience
Ability to effectively communicate in English (verbal and written)
Must have a courteous, friendly and professional demeanor
Ability to stand, walk, and carry food trays for prolonged periods of time