o Open the restaurant which may include: unlocking the doors, cleaning, executing specials through help topic on computer, specials board, shift meetings prior to opening, completing manager log book, and acquiring banks.
o Ensure all the side work and cleaning duties are complete.
o Discount and execute point of service needs.
o Assist with developing front of the house schedule.
o Provide new staff training.
o Attend weekly manager meetings.
o Close the restaurant which may include: lock the door, close out the point of sale system, deposit money in the safe, checkout staff.
o Make sure the server station is well equipped and organized.
o Greet guests quickly and genuinely with a big smile and a big hello.
o Make room in your brain for BAR
145° and menu knowledge – a lot of room.
o Provide beyond extraordinary service to the guest.
o Take food and beverage orders. Consistently use suggestive sell techniques.
o Enter all orders into the point-of-sale system.
o Quality check with guests within 2 minutes or 2 bites of food delivery.
o Verify order accuracy and BAR
145° quality.
o Monitor and observe guests’ dining experience. Respond promptly and courteously to any requests.
o Pre-bus tables and be a team player.
o Prepare and present final bill to Guest.
o Accept payment and process bill through the point-of-sale system. Return any change.
o Complete opening, closing, and side duties if applicable.
o Thank every single Guest for their visit.
o Provide goodbyes as big and enthusiastic as your hellos.
o Do what it takes to turn every guest into a repeat guest.
Requirements- High School graduate or equivalent preferred
- Must be 18 years of age or older
- Two year of previous serving experience
- Ability to effectively communicate in English (verbal and written)
- Must have a courteous, friendly and professional demeanor
- Ability to stand, walk, and carry food trays for prolonged periods of time
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