Regional Operations Manager

Requirements

• 5+ years of experience in sales, dealer management, or field operation, preferably in the automotive industry
• Bachelor’s degree in business administration, finance or related field
• Proven record of delivering sales target and building high performing dealer partnerships in automotive, OEM or multi-location luxury retail environments
• Ability to lead, coach, and drive alignment without direct authority
• Data driven decision maker who converts KPIs and field insights into clear actions and measurable results
• Bilingual English and French required
• Robust understanding of automotive retail, including OEM models, and third-party stakeholder management
• Ability to think strategically, work tactically, with strong project management skills and present to C-level executive teams and retailer principals alike
• Agile leader comfortable working independently in fast paced, evolving and geographically dispersed environments, with willingness to travel and support peak business periods

• As a Regional Operations Manager you will be responsible for the monthly, quarterly and yearly sales objectives, customer service and customer experience goals
• You will foster a positive and collaborative working relationship with the retailer network that results in win-win solutions to business challenges and maximizes opportunities within the market
• You will be responsible for implementing processes and solutions to improve customer satisfaction and loyalty amongst our Polestar Spaces and Service Points (retail network)
• This role will focus on all facets of the retail business to ensure a benchmark CX journey, from order intake to aftercare during a consumer's ownership
• You will also be responsible to support local marketing activities
• Act as the primary point of contact for dealer management, building strong trust-based relationships focused on sales performance and customer experience
• Lead, motivate, and influence the Polestar retailer network to achieve retail objectives
• Partner with retailer as a data-driven advisor, using reporting and analytics to identify opportunities, coach performance and drive continuous improvement
• Drive retail sales performance through regular, high-impact field visits to increase volume, market share and profitability
• Derive actionable takeaways from pre & post-retailer visit reports that provide clear outcomes, actions items and timelines for completion, holding proper stakeholders accountable
• Prepare and present monthly sales performance calls with the Polestar retailer network
• Provide accurate and timely weekly sales forecasting to support corporate planning and target delivery
• Ensure initiatives, resources and timing are aligned to the overall corporate business goals
• Support cross-functional collaboration to align strategic initiatives, optimize execution and support Polestar leadership team
• Work closely with the Customer Experience team to support and monitor customer satisfaction, ensuring effective action plans drive a premium customer experience