Job Description & How to Apply Below
Requirements 5+ years of experience in sales, dealer management, or field operation, preferably in the automotive industry
Bachelor’s degree in business administration, finance or related field
Proven record of delivering sales target and building high performing dealer partnerships in automotive, OEM or multi-location luxury retail environments
Ability to lead, coach, and drive alignment without direct authority
Data driven decision maker who converts KPIs and field insights into clear actions and measurable results
Bilingual English and French required
Robust understanding of automotive retail, including OEM models, and third-party stakeholder management
Ability to think strategically, work tactically, with strong project management skills and present to C-level executive teams and retailer principals alike
Agile leader comfortable working independently in fast paced, evolving and geographically dispersed environments, with willingness to travel and support peak business periods
Role Responsibilities As a Regional Operations Manager you will be responsible for the monthly, quarterly and yearly sales objectives, customer service and customer experience goals
You will foster a positive and collaborative working relationship with the retailer network that results in win-win solutions to business challenges and maximizes opportunities within the market
You will be responsible for implementing processes and solutions to improve customer satisfaction and loyalty amongst our Polestar Spaces and Service Points (retail network)
This role will focus on all facets of the retail business to ensure a benchmark CX journey, from order intake to aftercare during a consumer's ownership
You will also be responsible to support local marketing activities
Act as the primary point of contact for dealer management, building strong trust-based relationships focused on sales performance and customer experience
Lead, motivate, and influence the Polestar retailer network to achieve retail objectives
Partner with retailer as a data-driven advisor, using reporting and analytics to identify opportunities, coach performance and drive continuous improvement
Drive retail sales performance through regular, high-impact field visits to increase volume, market share and profitability
Derive actionable takeaways from pre & post-retailer visit reports that provide clear outcomes, actions items and timelines for completion, holding proper stakeholders accountable
Prepare and present monthly sales performance calls with the Polestar retailer network
Provide accurate and timely weekly sales forecasting to support corporate planning and target delivery
Ensure initiatives, resources and timing are aligned to the overall corporate business goals
Support cross-functional collaboration to align strategic initiatives, optimize execution and support Polestar leadership team
Work closely with the Customer Experience team to support and monitor customer satisfaction, ensuring effective action plans drive a premium customer experience
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